Effective Date: 2 June 2026

This Privacy Policy explains how Omna Co collects, uses, stores, and protects your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW).

1. Information We Collect

We may collect the following personal and health information:

  • Name, email address, and phone number

  • Date of birth (if provided)

  • Health information including medical history, symptoms, dietary habits, and lifestyle information

  • Appointment and payment details

  • Information provided through intake forms or communications

Health information is classified as sensitive information under Australian privacy law and is handled with additional protections.

2. How Information Is Collected

We collect information when you:

  • Book an appointment through our booking system (Zanda)

  • Complete intake or assessment forms

  • Attend telehealth consultations

  • Communicate via email or website forms

3. Use of Information

Your information is used to:

  • Provide nutrition consultation services

  • Prepare and deliver personalised recommendations

  • Manage appointments and payments

  • Maintain clinical records

  • Communicate with you regarding your care

4. Storage and Security

Your personal and health information is securely stored in Zanda, a clinical practice management system used for scheduling, telehealth, and record keeping.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

5. Disclosure of Information

We do not sell or trade your personal information.

Information may only be disclosed:

  • If required by law

  • With your consent

  • Where necessary for your ongoing care

6. Telehealth Services

Consultations are delivered via secure telehealth systems within Zanda. Clinical notes are recorded as part of your health record.

Sessions are not recorded unless explicit consent is provided.

7. Access and Correction

You may request access to your personal information or request corrections if information is inaccurate or incomplete.

8. Cookies and Website Data

Our website may use cookies or analytics tools to improve functionality and user experience.

9. Contact

For privacy-related enquiries, contact: hello@omnaclinic.au